Ethical Performance
inside intelligence for responsible business

BT's Better Future Report 2014


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Using the power of communications to make a better world

At BT, our annual Better Future Report shows our commitment to putting responsible and sustainable business at the heart of the way we work. The report demonstrates good progress towards our ambitious 2020 goals and shows how BT’s £27.2m investment goes beyond driving sustainable business practices in our own operations to recognising the broader value we can deliver to society.

Our programme for delivering our Better Future strategy has three focus areas, each with its own vision and ambitious goal to achieve by the end of 2020.

Connected Society

We have a vision for a Connected Society; to help improve society globally through the power of digital connections.  Our goal is that more than 9/10 people in the UK will have access to fibre-based products and services by 2020.

Highlights of 2013/14

19 million UK premises now high-speed broadband providing access to 44.2 million people (equivalent to 6.6/10); our regional projects have helped 10,800 people gain confidence and competence in using the internet; we launched an affordable wi-fi pilot with a Glasgow housing association and a three year partnership with UNICEF to provideinternet safety training to parents, children and teachers

Find out more about how we are helping build a Connected Society 

Net Good

We want to be a force for Net Good and use our products and people to help society live within the limits of the planet’s resources.  We want to help customers reduce carbon emissions by at least three times the end-to-end carbon impact of our business by 2020.

Highlights of 2013/14

We helped customers avoid carbon emissions by 1.3 times the end-to-end carbon impact of our business; reduced our own carbon emissions by 25.5 per cent; and generated £3.1 billion from products and services with carbon abatement benefits. Three Better Future Supplier Forum participants have saved a combined 250,000 tonnes of CO2

Find out more about how we are a force for Net Good

Improving Lives

We want to help improve hundreds of millions of lives globally through our products and people. We want to use our skills and technology to help generate more than £1bn for good causes by 2020.

Highlights of 2013/14

We generated more than £85 million for good causes; our free online fundraising service MyDonate saw the number of charities and the number of donations both grow by 60 per cent; our new charitable initiative The Supporters Club raised over £2m to improve lives through sport; and supported appeals for Sport Relief, BBC Children in Need and the Disasters Emergency Committee’s Syria and Typhoon Haiyan

Find out more about how our people and technology are Improving Lives


Better Future Forum

Making waves: the rising tide of data for social good

We are committed to using technology to broaden conversations that inform our work. The second Better Future Forum takes place on 1 July and will explore the latest thinking around the increasing role of digital technology in making modern life more shareable and accountable, and how the deluge of data can be harnessed to tackle big societal issues.

Register now at


Video: We can make it better

Sustainable design is at the heart of BT Home Hub 5 which includes intelligent power management, recycled cardboard packaging and more… watch now


Join the conversation

Follow us on Twitter @BTBetterFuture

Join BT Better Future on LinkedIn


Read the full report at 

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