Ethical Performance
inside intelligence for responsible business

Orange publishes its 2012 Corporate Social Responsibility Report


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Orange emphasises the areas in which it has made significant progress. In a year marked by a deteriorating economic environment and heightened competition in all its markets, Orange maintained its commitment of responsible company, more than ever at the heart of its corporate strategy, resolutely focused on delivering customer satisfaction and creating value for all stakeholders.  Click here to view the 2012 report.
Its mobilisation efforts were illustrated notably

  • in the area of human rights, by its contribution to defining shared guidelines to address the issues of freedom of expression and privacy rights, as a founding member of the Telecommunications Sector's initiative “Industry Dialogue”;
  • in the area of on line child protection, by the setting out of very practical commitments as part of its participation in the CEO Coalition “to make the Internet a better place for kids”, launched by the European Commission;
  • in the area of the fight against climate change, by the advances achieved in its vast IT and  networks infrastructure modernisation project, among others illustrated by the opening of its new data center in France (Normandy), which obtained French High Environmental Quality (HQE) certification, with one of the highest energy-efficiency ratios in Europe;
  • in the area of economic and social development of emerging countries, by the participative innovation programmes it launched  in Africa.

The report describes over 200 achievements and performance indicators covering the Group’s 4 CSR commitments: recognising and supporting its employees; ensuring transparency, quality, security and safety for its customers; making the benefits of the digital world accessible for the greatest number and, finally, finding innovative solutions for a greener world.
A responsible, audited approach with continuous improvement across the Group
Every year the Group asks one of its auditors, the firm Deloitte, to check on its progress. For the 2012 financial year the Group’s approach to CSR obtained the highest assurance, known as “reasonable” assurance, for its compliance with the AA1000APS (2008) Standard and for 191 achievements featuring in the road maps, as well as 9 performance indicators presented in the report. 12 other indicators received “moderate” assurance. By giving an A+ rating the auditor certified that all the indicators listed in the Global Reporting Initiative (GRI) were completed.
Find out more about Group CSR: the 2012 report online:

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