Ethical Performance
inside intelligence for responsible business

Royal Mail Group publishes its 2011-12 Corporate Responsibility Report


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Royal Mail Group publishes its 2011-12 Corporate Responsibility Report

Royal Mail’s business and corporate responsibility strategies share the same objective: to ensure a sound and sustainable universal service for everyone in the UK.

In support of this aim, Royal Mail launched a strategic framework in 2012 to both secure its commercial future and to achieve recognition as one of the most responsible companies in the UK, as measured by Business in the Community’s Corporate Responsibility Index.

To support delivery of these goals, the company has a Corporate Balanced Scorecard, which comes in four parts: People, Customer, Performance and Financial.

All four elements are central to achieving the company’s business and CR strategies. Remuneration for Royal Mail managers is linked to performance on these objectives.

Other highlights from the report include:

  • Royal Mail’s B+ rating in its first year of reporting against the Global Reporting Initiative (GRI) Index.
  • The company’s voluntary completion of a Company Sustainability Assessment based on the Dow Jones Sustainability Index methodology. Royal Mail was one of the top-scoring companies in its sector, qualifying for inclusion in the 2013 ranking and winning a Bronze RobecoSAM sustainability award.  
  • A Centre for Economics & Business Research study which showed that Royal Mail contributes £9.4bn to the UK economy, equivalent to 0.7% of GDP, ranking its contribution as the eighth largest of all UK companies.
  • Royal Mail’s active investment in communities. In 2011-12, the company contributed £10.4 million to charities, good causes and schemes for disadvantaged groups. In addition, its employees raised £3 million for many good causes across the country. The payroll generosity of Royal Mail employees has earned it a Guinness World Record for the most charities supported by a payroll giving scheme.
  • A cut in CO2e emissions of more than 20% since 2004/5. Royal Mail was also the first UK postal services operator to achieve the prestigious Carbon Trust Standard.

Click here to see the full report

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