Ethical Performance
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Lloyds Banking Group publish latest Responsible Business Report


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Lloyds Banking Group has published its latest Responsible Business Report The report sets out how the Group is delivering on its economic, environmental and social activities and how it is doing more to help Britain prosper.

The Report carries a series of Leadership articles from Antonio Horta-Osorio, Chief Executive of Lloyds Banking Group, Stephen Pegge, Director of SME Markets and Alison Brittain, Group Director, Retail Division.

Among the highlights in the report, Lloyds Banking Group:
  • outlines how it helped move 68,000 customers from a basic bank account to a fully featured bank account during 2011 - with 4.3 million basic bank accounts - the group is the biggest provider.
  • demonstrates its commitment to reduce customer complaints. The Group’s reportable complaints have fallen from 2.1 complaints per 1000 accounts in the first half of 2010 to 1.5 complaints in the second half of 2011 (this performance excludes PPI/insurance complaints).
  • reveals that it invested more than £85 million in communities across the UKin 2011, including support for financial inclusion, sports for young people and donations to its charitable foundations.
  • reports that it funded 18 renewable energy deals totalling £571 million, capable of generating 2,160 MW.
  • discusses its asset management arm, Scottish Widows Investment Partnership (SWIP), which is one of the largest asset management companies in the UK. SWIP manages a series of specialist ethical and environmental funds worth £470 million.

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