Ethical Performance
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Lloyds Banking Group publish latest CR report


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Lloyds Banking Group has published its latest corporate responsibility report at It is the new Group's first CR report, setting out how it is delivering on its obligations to its key stakeholders, including shareholders and the taxpayer, customers, colleagues and communities.

Among achievements highlighted in the report, Lloyds Banking Group:

  helped 53,000 people buy their first homes in 2009, making it the UK's largest provider of finance to first time home buyers
  increased net business lending by £5.7billion in the 12 months to March 2010 while the overall UK market actually decreased by £48bn
  was named by the charity Working Families as one of the UK's Top 20 employers for working parents
  invested more than £113million in communities across the UK, including support for financial inclusion, sports for young people and donations to its charitable foundations
  contributed more than £11.4 million to independent money advice charities.

The report also shows that Lloyds employee engagement index finished the year at 72 index points, two points above the bank's target. In 2009, 82 per cent of employees said they had a clear understanding of the goals of the Group, and 89 per cent said they had a very clear understanding of their job responsibilities.

On climate and the environment, Lloyds Banking Group reports that it has invested an additional £5million this year alone in dedicated energy saving and energy efficiency projects to help drive down the group's carbon emissions. It also notes that it is one of the leading global financers of renewable energy, with a current portfolio of around  £1 billion.

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