Ethical Performance
inside intelligence for responsible business

The Royal Bank of Scotland Corporate Responsibility Report 2004


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The Royal Bank of Scotland Group's Corporate Responsibility Report 2004, published today in print and online, provides an insight into how the bank is trying to make sure its financial returns are sustainable in the long term.

The report, with an independent assurance statement from Deloitte & Touche LLP,  focuses on defining the responsibilities that are unique to the financial services sector. It pays particular attention to customers and employees, who are regarded as key stakeholders for the company.

It  outlines how RBS assesses a customer's ability to repay, tries to prevent mis-selling, and helps customers in difficulty. Another key element is an outline of progress on implementing the Equator Principles, a framework for socially and environmentally responsible project finance to which RBS is a signatory.

The group reveals that it spent £5.5billion ($9.86bn) on employee remuneration in 2004, including national insurance and £1bn of pension contributions to their non-contributory final salary pension scheme.

In 2004, RBS published an Ethical Code for Suppliers based on the principles of the UN Global Compact. Its £46million community investment programme is  one of the largest in Europe.

The online version of the report is available at

Hard copies of the report can be obtained by emailing
or ordered by telephone from +44 (0)131 626 3660.

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