Ethical Performance
inside intelligence for responsible business


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For User Access to Web Site

  1. General

    In these Terms references to "" shall mean Dunstans Publishing Limited, owners of the site, references to "You" shall mean the person wishing to have access to the Site and references to the "Site" shall mean These Terms shall govern the relationship between and you in respect of your access to the Site. Access to the Site is subject to the requirements of and shall be on and subject to these Terms. Please read this carefully. By accessing you are agreeing to the terms that appear below, whether or not you register as a subscriber/user. If you have any questions, please contact

    Use by you of the Site demonstrates that you have read and accepted these Terms.

  2. Introduction

    This Site is owned and operated by Dunstans Publishing Limited. As a user, you will be able to access material on the open areas of the Site without going through the registration process. Certain areas of the Site are only open to you if you register for a full or a trial subscription.

    As long as your subscription is paid-up and current, you will have round-the-clock access and full use of the Site on these Terms. However, Dunstans Publishing Limited reserves the right to suspend or terminate your access and use of the Site at any time, subject to repayment by Dunstans Publishing Limited of the unexpired portion of your subscription. It may exercise this right with or without notice. If applicable, notice will be given to your e-mail address as notified to Dunstans Publishing Limited. In that event, notice will be deemed to be served three hours after transmission or posting.

  3. Access to the Site

    All material on the Site (the "Content") belongs to Dunstans Publishing Limited or its licensors. You are permitted to view, print or download the Content for your personal use only. You may not reproduce, modify or in any way commercially exploit any of the Content. Your licence to use the Site is limited accordingly.

    Requests to republish or redistribute Content should be addressed to the Publisher, Ethical Performance, at

  4. Individual Access

    On registration, you must provide with accurate registration information and it is your responsibility to inform Dunstans Publishing Limited of any changes to that information (including in particular your email address) by emailing

    User names and passwords assigned to subscribers or trial users may not be shared, published or redistributed in any way, including being made available to multiple users on a wide or local area network. If you breach this term may forthwith terminate your rights of access. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your user name and password or any payment information, you must notify immediately by emailing

  5. Duration

    Your right of access will be for an indefinite term subject to the provisions for termination contained in these Terms. Either or you may terminate these arrangements at any time by notice served on the other.

  6. Intellectual Property Rights

    Copyright and all other intellectual property rights in all material presented on the Site is reserved to except where otherwise stated.

  7. Disclaimer

    To the fullest extent permitted by the law, hereby excludes all warranties regarding the Site including warranties that might otherwise be implied as to quality performance, or fitness for purpose. shall have no liability for any claim whether arising in contract, tort or otherwise, from your use of or inability to use the Site or any material contained on it or from anything you might do or refrain from doing as a result of using the Site or such material

    The Site contains links to other World Wide Web sites, either directly or through frames and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and is not responsible for their availability or content.

    You accept that after you leave the Site (whether knowingly or not) can no longer be responsible in any way for any material that you encounter and excludes to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage costs injury or financial loss of any kind.

    Notwithstanding the provisions of this Clause 7,'s liability will not be limited in the case of death or personal injury directly caused by's negligence.

  8. Financial Disclaimer

    The content and links provided on this site are made available to you as self-help tools for your independent use. We cannot and do not guarantee their accuracy or their applicability to your circumstances. We encourage you to seek personal advice from qualified professionals regarding all financial issues.

  9. Interruption shall not be liable to you for any interruption or delay that you experience in obtaining access to the Site, whatever the cause.

  10. Variations reserves the right to add to or amend all or any part of these Terms by placing details on the Site. You shall be responsible for referring to those details on accessing the service. The alterations will be effective four hours after first being placed on the Site. If you use the Site after has published or notified you of the changes, you are agreeing now to be bound by those changes. If you do not agree to be bound by those changes, you should not use the Site any further after they are published at the end of these Terms or after you receive notice of them. If you are not prepared to accept those changes you must serve notice on to that effect (thus terminating your registrations) forthwith. Continuing to access the Site as opposed to serving such notice after that time will constitute your acceptance of any such alterations.

  11. Affiliation

    Part of the Site may contain affiliation. Affiliates are responsible for ensuring that material submitted for inclusion on the Site complies with international and national law. will not be responsible for any error or inaccuracy in Affiliates' material.

  12. Notices

    Notices shall be served by either party by email to the email address notified by the other party from time to time. Notices will be deemed to have been served one hour after transmission.

  13. Law and Jurisdiction

    These Terms shall be governed by English law and and you submit to the exclusive jurisdiction of the courts of England. The parties irrevocably agree that the courts of England shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

  14. Proceedings Abroad

    For the exclusive benefit of, shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these Terms are entered into in the course of your trade or profession, the country of your principal place of business.

  15. Assignment

    You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

  16. These terms, including any variations, shall constitute the entire agreement between yourselves and
  17. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
  18. Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
  19. Headings in these Terms are for convenience only and will have no legal meaning or effect.


We accept payment with orders by cheque or postal order payable to Dunstans Publishing Ltd, or by credit/debit card which are processed by SagePay's secure on-line payment system. For payments by cheque, your order will be not be despatched until we receive payment. Payments are due no later than 30-days from invoice date.


Please allow up to a maximum of fourteen days for delivery, depending on what part of the world the order is sent to. Typically, orders are dispatched within two to three working days. We will inform you when your order has been despatched. If you have any complaints or queries relating to your order, please email


Whereas every effort is made to supply high quality goods as shown, if the goods arrive damaged or are different to your order, we undertake to refund the price paid, provided the goods are returned. For any claim to be accepted, Dunstans Publishing Ltd must be notified within ten days of receipt of goods. This does not affect your statutory rights as a consumer.

The contracts do not affect the consumers' statutory rights.

Dunstans Publishing Limited is a company registered in England and Wales under number 03729082 whose registered office is at Undertrees Farm, Stodmarsh Enterprise Centre, Stodmarsh nr Canterbury, Kent CT3 4BE.

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