When it comes to CSR, can you teach an old dog new tricks?January 2016
The necessity to engage everyone in the CSR agenda isn’t always an easy path to tread, writes William Buist. Generational divides in the workplace seem to be getting wider down to the advent of an ever-ageing workforce and the ever-changing, fast pace of the technological age. It’s a wicked combination.
That’s why new ideas on how to build influence and persuasion in the space are always welcome. One way experienced CR executives can learn something from the not so experienced is possibly through reverse mentoring.
Reverse mentoring flips the traditional mentor-protégé model on its head as younger professionals “mentor” their older colleagues. By injecting fresh ideas and a new perspective, reverse mentoring counteracts the inaccurate assumptions, inane biases and business blind spots that come from being in an industry, or a role, for too long.
First popularised by former GE CEO Jack Welch, reverse mentoring acknowledges everyone within an organisation has something to bring to the table. By pairing a younger, less-experienced professional with an older executive, reverse mentoring helps young professionals gain confidence and strengthen their leadership skills while helping older executives stay up-to-date on the latest business technologies and strengthen a business’s competitive edge.
Reverse mentorship is also beneficial for fostering positive attitudes and managing generational diversity. There are clear differences in how employees from each generation work and reverse mentoring reduces these generational tensions by allowing discussion and the sharing of insights in a non-confrontational setting. Of course, as an added bonus, executives can better identify, evaluate and cultivate new talent.
Key reverse mentorship benefits include: reducing intra-generational tensions; encouraging frank discussion on current issues; driving workplace innovation; getting up-to-date on new technologies and enhancing leadership, conflict management and coaching skills.
The goal for both mentor and protégé is to push one another outside their comfort zones in order to try new ways of working, thinking and being.
1. Play matchmaker. Consider what elements in the individuals background could create a common bond. For example, are they both alumni of the same university? Do they share a passion for cycling? While these commonalities may seem superficial, they can help foster a shared sense of identity and commitment to the mentorship.
2. Keep the relationship casual. Traditional mentor-protégé relationships typically have a clear, structured objective with regular monthly meetings. While it is still important to meet consistently, this relationship can be more casual. I recommend committing to the time needed, but not fixing when that time is used.
3. Set an initial goal. The first few meetings can be a bit awkward if neither party are sure what to discuss – so set an initial goal. What starts as a basic tutorial, can then blossom into a relationship of respect. .
When each party commits to giving and receiving constructive insight, both will develop valuable leadership skills, gain behavioural insights, and build strong intra-generational relationships that are key to workplace success.
William Buist is founder of xTEN
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