Ethical Performance
inside intelligence for responsible business


Chinese toy factory workers helpline hailed a success

July 2012

A helpline to allow China’s toy factory workers to speak out and receive help and advice about employment abuses has been a great success, according to an evaluation study.

The helpline – introduced two years ago by the International Council of Toy Industries’ Caring, Awareness, Responsible, Ethical programme – takes calls about late payments, queries about difficulties in getting leave approved, workers’ rights and employment laws.

China has 8,000 toy factories, of which around 2,400, employing 1.4 million workers, are signed up to the programme.

All calls are recorded and are handled by an independent Chinese NGO partner, which said: “The helpline is a good listener, helping to relieve workers’ negative emotions by allowing them to state their problems and give voice to their feelings.”     

The whistleblowing scheme is part of a programme to educate workers and make them more aware of their rights.

International Council of Toy Industries | Asia | Human rights

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